Terms & Conditions

Cancellation/Reschedule policy:

Cancelling or rescheduling requests have to be received the day prior to site visit by 5pm. Past that deadline, a fee will be applied to your order. We charge a fee to cover the cost of our employee's time and/or trip that has already been allocated or expensed.

Weather

Weather is considered an act of god and we cannot know when or how it will affect the subject property at the time of shooting. In addition to this, different customers have different standards for what is acceptable to them or their clients, hence, we rely on our customers to keep an eye on the weather and reschedule the day before (see our rescheduling policy above).

The only instance where we would reschedule at no charge, is when our photographer cannot complete the task. We would reschedule for the next available time, to complete the work already undertaken.

This policy enables us to keep our prices as low as possible, as opposed to having to charge more for every job Ito offset such rescheduling instances.

Turnaround times:

Typically we deliver the next business day, following the site visit. Floor plans and photo editing, can sometimes take an extra business day. Since we're not open on Sundays and certain holidays, one should factor this in to determine when the final media will be delivered.

For example, if the site visit happens on a Saturday, media will be ready the following Monday.

Obviously, these delivery times may vary due to exceptional circumstances out of our operational control (e.g. internet outage, acts of god, etc).

Trip fees:

We charge reasonable trip fees for areas that are outside our normal service areas. If a trip fee applies, ant this is your first time asking us to service that area, we will quote you prior to undertaking the trip and work.

We strive to keep our trip fees as low as possible to cover only our costs for employees' time and mileage expense.

Trip fees may be collected in advance and are refundable if you cancel within our cancellation policy period.

We reserve ownership of all media produced and delivered. We provide the customer with the right to use the media for the purpose of marketing a property for sale or rent.

We recognize that it wouldn't be fair to sell media paid for by one customer to another customer (e.g. change of listing agent), so typically we don't do this without the first customer's consent or ask the new customer to hire us to take new media.

The only exception is for floor plans. We will modify the floor plan to reflect the customer's information, but unless the property has been modified we won't measure it again unless we deem it necessary.

Some media, such as virtual tours, are hosted by third party vendors such as Matterport who have their own copyright that may supersede ours.

All the media including virtual tour links, photo links, etc is hosted by 3D Casas for 6 months, after that additional hosting/editing fees may apply to recover the media, some media might be lost without a possibility to recover. We recommend to download the media and store them on your hard drive or online storage platforms like Google Drive or Drop Box.

**Privacy Policy**

Effective Date: March 6th, 2025

**1. Introduction**

Welcome to 3DCasas.com ("Company," "we," "our," "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.3dcasas.com (the "Site"). By using our Site, you consent to the practices described in this policy.

**2. Information We Collect**

We collect the following types of information:

- **Personal Information:** When you interact with us, we may collect your name, email address, phone number, and any other details you provide.

- **Automatically Collected Information:** We collect certain data automatically, such as IP address, browser type, operating system, referring URLs, and site usage statistics.

- **Cookies and Tracking Technologies:** We use cookies and similar technologies to improve user experience and analyze website traffic.

**3. How We Use Your Information**

We use the collected information to:

- Provide and maintain our services

- Communicate with you regarding inquiries or transactions

- Improve our website and user experience

- Send marketing communications (you can opt out at any time)

- Comply with legal obligations

**4. How We Share Your Information**

We do not sell your personal information. However, we may share information with:

- **Service Providers:** Third parties that assist in business operations (e.g., hosting services, payment processors).

- **Legal Compliance:** When required by law or to protect our rights.

- **Business Transfers:** In the event of a merger, sale, or acquisition.

**5. Your Choices & Rights**

You have the right to:

- Access, update, or delete your personal information

- Opt-out of marketing emails or SMS communications

- Manage cookie preferences through browser settings

**6. Security Measures**

We implement appropriate security measures to protect your data. However, no method of transmission over the internet is completely secure.

**7. Third-Party Links**

Our Site may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

**8. Children’s Privacy**

Our services are not intended for individuals under 13. We do not knowingly collect data from children.

**9. Changes to This Policy**

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

**10. Contact Us**

If you have any questions about this Privacy Policy, contact us at:

Email: photos@3dcasas.com

Phone: 888-711-5052

Website: www.3dcasas.com

SMS Terms of Service

"By checking this box, you agree to receive SMS messages from (company name) related to (SMS Use Case). You may reply STOP to opt-out at any time. Reply to HELP to (phone number) for assistance. Messages and data rates may apply. Message frequency will vary”

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from 3D Casas LLC. This includes SMS messages for appointment scheduling, appointment reminders, post-visit instructions, lab notifications, and billing notifications. Message frequency varies. Message and data rates may apply. See privacy policy at https://www.3dcasas.com/cancellation-policy. Message HELP for help. Reply STOP to any message to opt out.