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Cancellation/Reschedule policy:

Cancelling or rescheduling within 24 hours of site visit, will result in a fee applying to your order.  Within 24 hours of site visit, our employees have already been assigned to those jobs, so we charge a fee to cover the cost of our employee's time.

The fee is added to your order or your subsequent order.

Turnaround times:

Typically our  photos and virtual tours are ready the business day following our site visit. Floor plans and virtual staging take an extra business day, as they require more in-house work. As we're not open on Sundays and certain holidays, one should factor this in to determine when the final media will be delivered.

For example, if the site visit happens on a Saturday, photos and virtual tour will be ready the following Monday, whereas the floor plan will be ready on Tuesday.

Obviously, these delivery times may vary due to exceptional circumstances out of our operational control (e.g. internet outage, acts of god, etc).

Trip fees:

We do charge reasonable trip fees for areas that are outside our normal service areas. You can check our service area maps to verify if a trip fee will apply or not. If a trip fee applies, we will always quote you prior to undertaking the trip and work.

We strive to keep our trip fees as low as possible to cover our costs for employee's time and the mileage cost they incur.

Trip fees may be collected in advance and are refundable, except if you cancel within 24 hours of site visit.

Copyright and media hosting 

We reserve ownership of all media produced and delivered. We provide the customer with the right to use the media for the purpose of marketing a property for sale or rent.

We recognize that it wouldn't be fair to sell media paid for by one customer to another customer (e.g. change of listing agent), so typically we don't do this without the first customer's consent or ask the new customer to hire us to take new media.

The only exception is for floor plans. We will modify the floor plan to reflect the customer's information, but unless the property has been modified we won't measure it again unless we deem it necessary.

Some media, such as virtual tours, are hosted by third party vendors such as Matterport who have their own copyright that may supersede ours.

All the media including virtual tour links, photo links, etc is hosted by 3D Casas for 6 months, after that additional hosting/editing fees may apply to recover the media, some media might be lost without a possibility to recover. We recommend to download the media and store them on your hard drive or online storage platforms like Google Drive.

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